Privacy Policy

This policy explains what information Clari Prompt (“ClariPrompt”, “we”) collects when you use the ClariPrompt desktop app and website, why, and what choices you have. Your saved call content is stored on your device. Audio and relevant content are sent to our servers and providers when you use transcription or AI features.

What stays on your computer

Your profiles and knowledge bases, call transcripts, notes, summaries, follow-up emails and practice sessions are stored only on your PC, in the app’s data folder. We do not have a copy. If you use ClariPrompt in your browser instead of the Windows app, the same data is stored in that browser’s own storage for this website, on your device; clearing the browser’s site data deletes it.

What is sent to us while you use a feature

To produce a live answer, transcript, notes, summary or practice feedback, the app sends the input that feature needs to our servers (for example the last few minutes of the transcript and the relevant profile, or the call audio for transcription). We pass it to our AI and speech providers to produce the result and send the result back to you. We do not store this content and we do not write it to our logs. Providers process these inputs under their applicable data-processing terms. Provider retention and training settings must be verified before the public service opens.

What we keep

• Account: your email address, when you joined, and the devices you are signed in on (device name, last used).
• Credits and usage: your balance and a record of each paid request: the feature, its size (for example tokens or seconds of audio) and its cost. Not the content.
• Billing: your plan and purchase history. Payments are handled by our merchant of record, who collects your payment details; we never see your card number.
• Security and operations: IP addresses and technical logs used to prevent abuse and keep the service running, Login-code security records are removed after 30 days. Production error logs exclude request content. Hosting-log retention is configured separately before public launch.

Why we use it

To provide the service you signed up for (contract), to keep it secure and prevent abuse (legitimate interest), to keep financial records (legal obligation), and to email you about your account. We do not sell your data and we do not show ads.

Who processes data for us

• Anthropic: AI models that write answers, notes, summaries and feedback.
• Deepgram: live speech-to-text.
• Lemon Squeezy: payments, as merchant of record.
• Fly.io and Neon: our servers and database (United States).
• Cloudflare: website hosting and downloads.
• Resend: sign-in emails and trial reminders.

Some of these providers are in the United States. Where required, transfers are covered by appropriate safeguards.

How long we keep it

Account data is kept while your account is open. When you delete your account, we remove your email address and sign you out everywhere; we keep anonymised usage and financial records for as long as the law requires.

Your choices and rights

You can see your account, devices and credits on the Account page, sign out devices, and delete your account there at any time. Depending on where you live you may also have the right to access, correct or export your data, or to object to or restrict its use, and to complain to a data protection authority. Email us to make a request.

Children

ClariPrompt is not intended for anyone under 18.

Changes

We will post any changes here and, for significant ones, email you before they take effect.

Contact

Clari Prompt. Email: support@clariprompt.com.