Getting started
How do I set up ClariPrompt for a call or meeting?
Choose a profile type that fits your conversation: Job meetings, Sales calls, Interviews or Custom. Add relevant project details, client notes, experience or other context, then press Organize. On the Live screen, pick that profile, press Start listening and join your call.
Which call apps does it work with?
Any app that plays the call through your PC: Zoom, Google Meet, Microsoft Teams, WhatsApp Desktop and others. ClariPrompt hears your microphone and the call audio separately, so it knows who said what.
Fast or Pro: which should I use?
Fast answers almost instantly and uses fewer credits, which suits most questions. Pro gives deeper, sharper answers and uses more credits. You can switch at any time, even during a call.
How do I practise before an interview?
Open Practice, pick your profile and the interview type, and optionally paste the job description. Answer by typing or speaking; each answer gets a score, what worked, what to improve and a stronger version.
Using ClariPrompt in your browser
Which browsers does it work in?
Chrome or Edge on a Windows, Mac or Linux computer. Live calls don’t work in Firefox, Safari or on phones, because those browsers can’t share a tab’s sound. Practice, Profiles and History work anywhere.
What do I choose when the browser asks what to share?
If your call is in a browser tab (Google Meet, Zoom or Teams on the web), choose that tab and turn on “Also share tab audio”. If your call is in a desktop app on Windows, choose Entire screen and turn on “Also share system audio”. ClariPrompt uses only the sound; the picture is discarded. Sharing a single window carries no sound, so pick a tab or the entire screen.
ClariPrompt says it can’t hear the other side.
The sound switch in the sharing dialog was probably off. Stop, press Start listening again, choose the tab or screen your call is in and turn the audio switch on before you press Share. On a Mac, a call in a desktop app can’t be heard: join the call in a browser tab instead.
Can other people see ClariPrompt when I share my screen?
If you share your entire screen, yes: the ClariPrompt tab and its floating window are ordinary windows. Share a single window or tab in your meeting instead. The Windows app can keep itself out of screen sharing; a browser cannot.
Where is my data, and how do I move it?
Profiles and call history are stored in the browser you used, on that device. Clearing the browser’s site data removes them, and they don’t follow you to another browser. Settings → Privacy & help → Backup downloads a file you can restore anywhere.
Do the keyboard shortcuts work during a call?
Only while the ClariPrompt tab or its floating window is in front. A browser tab can’t listen for keys while you are in another app. Use the Suggest button in the floating window instead.
Credits and billing
How many credits does a call use?
Usage depends on transcription, model, input and output size, and search. See Pricing for examples; included credits are not a fixed number of call hours.
What happens when credits run out during a call?
You get a warning a few minutes before. When they run out, the transcript and answers pause; your notes and transcript so far are kept. Top up from your account to continue.
When do my monthly credits refill?
Credits refill monthly, including on annual plans. Included credits do not roll over. Purchased top-up credits do not expire.
How do I cancel or get a refund?
Cancel any time from your account; you keep access until the end of the paid period. See the refund policy for when refunds apply.
Privacy and data
Where are my calls stored?
On your PC only: transcripts, notes, summaries and profiles are saved locally. Our servers keep your account, credits and usage counts, never the content of your calls.
Do I need to tell people I use ClariPrompt?
Yes, please. Many places require consent before a conversation is transcribed. Tell the people on your call that you use an assistant, and follow your local laws and any rules of the interview or meeting.
How do I delete my account?
Sign in on this website, open Account and choose Delete account. Your remaining credits are forfeited. Your local data stays on your PC until you uninstall the app or delete it there.
Troubleshooting
The transcript is empty or only shows my side.
Check that the call audio plays through your PC (not a phone) and that ClariPrompt has microphone access in Windows privacy settings. Use headphones so your microphone doesn’t pick up the other side.
It says ClariPrompt is listening on another device.
Each account can run one live call at a time. Stop the call on the other device, or press "Use this device instead".
Answers stopped appearing.
Check your internet connection and your credit balance in the app. If the problem continues, email us with the time it happened.